Troubleshoot common workspace issues

Start with the visible state

Read the message on the affected screen. Check your internet connection and confirm you are signed in to the expected account and workspace. If a source is still processing, wait for it to become ready before starting a dependent tool.

If a save fails, use the offered retry or recovery download before reloading. For a generation, check the displayed balance and cost, the source selection and any required fields. If a download is unavailable, confirm the project has finished exporting.

Open the relevant job or project and read the status and error before retrying. A queued task, a task in progress and a completed output are different states.

View larger ↗

Gather useful details

If the issue continues, record the project name, action, approximate time and exact error message for support. Do not include passwords or payment details. Note whether the problem affects one source or several; that helps distinguish a source issue from a connection or account issue.

If the agent pauses, use the available continuation control after addressing the issue. You can also describe what happened in the agent message field. Keep the original project and note the exact message when asking for help.

View larger ↗

Isolate the problem

Try to identify the first step that fails. An upload transfer, source processing, draft save, generation and export are separate operations. A completed upload does not mean every later operation has finished; a saved draft does not mean an export exists. Read the status nearest to the failing step.

If the problem occurs on just one source, check its format and accessibility. If multiple projects fail, check your connection and account or workspace. For unsaved edits, follow the recovery prompt before reloading. Record the exact action and error for support without sending credentials. See storage and recovery and clip troubleshooting.