VesselPolicy
Refunds are discretionary and are assessed case-by-case. We do not guarantee a refund because a user changed their mind, did not use the product as expected, or cancelled after a renewal. Where appropriate, we may consider mistaken purchases, duplicate charges, material billing errors, service failures, exceptional circumstances, and whether premium tools, points, storage, exports, or other paid capacity were used.
Approval may be reduced or unavailable when premium capacity has been consumed. If approved, the refund is normally returned through the original payment method and may take time to appear under the payment provider’s processing rules. A refund decision does not automatically cancel future renewals. Cancel through your billing settings or contact support.
This policy does not limit any mandatory consumer or statutory rights that apply to you. We may request transaction details or reasonable verification to protect against fraud.
For a refund review, submit the form with accurate information. Do not include full card numbers, passwords, or sensitive financial credentials.